| Customers Speak |
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Mr. PRADEEP PATEL ( MANAGER )
IFFCO |
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UNABLE TO REGISTER FREE WAEEANTY SERVICE UPGRADE FOR K SERIES DESKTOP.
I MADE AL LEAST 20 EFFORT TO DO SO.
I DOUBT THAT SUCH OFFERS ARE REAL ONE OR JUST TO BOOST SALE.
THE SAME MACHINE HAD HARD DISK CRASH AND MOTHER BOARD FAILURE .GOD SAVE ME........ |
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Mr. Dharmender Chauhan ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd.)
m highly satisfied with Pradeep Sharma as i m hving lenovo laptop
y410 regarding my complaint against system weak performance he told
me right 4om the begining how to do n hw to hv max. profit related 2
ur laptop...... hope to have such service in future also
with regards
dharmendra singh chauhan
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Mr. vikash singh ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd.)
To
The team coordinator
Lenovo customer care centre
Newdelhi
Subject : information about your particular executive working in you department .
Sir,
Myself dr. Vikash kumar singh cutomer of your Lenovo company want to tell you or want to inform you that i spoke to mr.chander kishore dwiedi 11th dec yesterday evening and 0n 8th dec at 8:30 pm by chance I am lucky person whose call again went to the same person and he recognized me but I didn’t but again he help me a lot and what the response and the behaviour and way of talking is EXCELLENT . i never spoke any person like this who respond so well and within a excellent manner , i really impressed with him i want you to give them reward in front of all executive , so everybody will become like him and spoke like him .
He is such a nice person and i blessed him that he ll reach that point where he want .
Your Lenovo customer
Vikash singh
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Mr. lfcjco lfcjco ( SURGMHbo )
lfcjco |
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WknPl5 zycegrugnxhh, [url=http://udhkvdlacbnm.com/]udhkvdlacbnm[/url], [link=http://fkuyomambiek.com/]fkuyomambiek[/link], http://rtvbwzsoscch.com/ |
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Mr. mahveer jain ( BANGALORE )
mohan enterprises |
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HI
ITS WAS NICE PURCHASING LENOVO LAPTOP FROM
DILEEP EMPORIUM
KOLAR GOLD FILEDS
KARNATAKA
INDIA
THEY GAVE ME GOOD KNOWLEDGE ABOUT LENOVO AND FEATURES OF IT THEY SUPPORTED WELL TO US .....
I LOVE LENOVO .......
THAKYOU |
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Mr. sree nagesh ( consultant )
virtusa |
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I got a different story to tell. I bought lenovo 3000Y410-snow white model Laptop from V.S.L.Electronics pvt ltd, Ameerpet, Hyderabad, India.
I bought the Laptop for 55+ price which I guess is pretty reasonable amount to buy a decent laptop.
Of course, I fooled myself by not asking the sales person give a demo. They persuaded me that this snow white model is top of the world model. I asked for demo but they said only 1 piece is with them and if seal is opened they consider that sold to me.
The people at this show room behaves as though they are selling Jet-Planes and with their noses high in the air.Once the customer buys the product they turn very indifferent to him/her.
After I bought the Laptop and took to room, I found that it does give good performance (cpu/mem utilization) with applications but the audio output is the most pathetic I ever heard. With 4 people talking in the room, you wont be able to listen to the music if you are playing songs on this laptop.
I wonder how lenovo has given such a substandard audio output for such a high price, branding it as DOLBY HOME THEATER MODEL.
I thought it is an issue with my laptop but few days back HITECH Informatics Pvt Ltd service people told me that the model is having this problem.
I want to know - with whom I should get this issue addressed.
Either I want to have the audio system changed or the laptop changed.
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Mr. Kaustabh Jain ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)
My self Kaustubh jain I am the customer of Lenovo product. This Letter is regarding the feed back of service given by Mr. Kaushik Mukharjee as per the problem placed by me regarding the product. Yesterday i was facing the problem in my Laptop and for that i consulted to lenovo care toll free no. where i had a talk with Mr.Kaushik Mukharjee who had very well understood the problem and was providing me the solution as every service provider do but The Best part i found in this person that he is personally involved in providing the better services to the Me as the problem is not mine but its his.It is been rarely found that a service provider can be so helpfull for the customers that they call back the customer personally to solve the problem and make them satisfy.I feel that Mr. Kaushik Mukharjee is one of the Supreem Employees who always thinks about the Company benefit by providing the Best customer support services by Personal involvement in the problem of customer and make the Customer satisfy with there work.
In the last i should say that the company will be more beneficial if the Employees work like Mr Kaushik Mukharjee because every customer need the proper response from the Services provider and if any service provider satisfies the customer by additional take care, the customer will be more Happy as done by Mr. Kaushik Mukharjee.
I am Very Well Satisfied With The Service Provided By Mr. Kaushik Mukharjee |
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Mr. ANOOP KUMAR SHARMA ( LUCKNOW )
B.TECH. STUDENT |
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HI, myself anoop from lucknow i bought a 54 Q model laptop in 30 dec -07 i m satisfied with service of lenovo team but only 1 problem occurs with me again and again i.e.dvd drive it damage again and again, but after then I M FULLY SATISFIED WITH LENOVO ....
THANX!! |
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Mr. MILAN SAHANA ( )
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Myself, Milan Sahana.
From,
Bangla, Bankura,
West Bengal..
""The Lennovo is the greatest brand of computer..""
I have a lenovo Y510-(7785-42Q), The great notebook..
for present and also future Lenovo is the best..
I am buy from-
Maha Laxmi Computer (HO)
Khatra, Pump Road ( near U.B I) 722140
256703
9932745563
256703
mlcomputer2006@rediffmail.com
mlcomputer2006@yahoo.co.in
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Mr. Marut Mohan Senapati ( Home User )
Consumer |
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Dear Jolly/ Lenovo e-warranty
I really don't have words to describe my gratitude for the manner in which my problem was sorted out by you on 11.10.20008, the very day on which I had a problem with my computer.
While loading an anti virus software my Lenovo "Ideapad Y 510" encountered some problem and my system was getting restarted automatically. I went to the authorized service center in Bhubaneswar and they asked me to lodge a complaint with the toll free number.
After checking the details, Jolly at e-warranty, guided me with detailed steps. For a period of more than an hour , Jolly gave me instructions patiently and not for a moment did I feel that she was getting irritated. On the contrary ,after solving my problem she asked me whether I had any other problems with my laptop. She again instructed me to carry out a few steps to make the functioning of my computer faster.
I am delighted and can't tell you the admiration which I have for Jolly as a person and Lenovo E-warranty as an organization. If India in the past had a reputation for inefficiency and red tapism , the new resurgent India today has world class organizations like Lenovo and more importantly employees like Jolly who can understand the consumer and provide him/ her with world class service.
Please accept my thanks, gratitude and admiration for your service. You create benchmarks, it is for people like us to learn and follow.
With warm regards,
Marut Mohan Senapati
Bhubaneswar
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Ms. Mahalakshmi Venugopalan ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)
M/s Lenovo Services,
It was an excellent response from your service provider Mr. Shivam.
I am really satisfied with your services. Good and timely response will make any customer satisfactory. I think Mr. Shivam has done that rightly on the right time. I am so happy regarding that.
Mr. Shivam, once again thank you so much.
Will contact your service whenever needed.
Mahalakshmi.
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Ms. Chandni Sharma ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)
dear customer service,
this mail is in reference to my interaction with an employee of yours, by the name of pradeep sharma.
pradeep was extremely helpful and good at his work.
he was able to guide me through my problem quite effectively and made the entire procedure seem like a walk through the park!!
his advices, when followed, led to a complete elimination of the problems faced by me.
i hope other employees too, learn something from him, rather tahn just transfering calls from one person to another.
chandnii mehta.
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Mr. M. K. PRADHAN ( MD )
Home |
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Dear All,We have register Lenovo Y 410 series on 24 sep 2008.As per Lenovo registration offer free "K7 Anitivirus" for one year after product registration.Still waiting for Antivirus (Exe) setup file.M K Pradhan |
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Mr. Cheech Chinda ( _ )
earthling |
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Our concern person visit india for official purpose.when he was in koyambatore place he got his laptop harddisk problem and search so many places. No one cannot solve his problem. At last with local dealer vashini business machine help he found your service center. your service persons Mr. Flawy and his Engineer recovered valuable datas from damaged Harddisk and shortout the problem and hand over the system in good condition. We are very much thankful for the service persons who spend time up to evening 9.00. In our country also we did not got such a service. |
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Mr. Balasab Madhaswad ( President )
Priyadarshini Memorial Trust |
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I had purchased Lenovo Laptop at Bombay some days ago. To my surprise it was not functioning well. There was some problem in CD Drive of laptop. So I complained on Toll Free number of company. After some days , I had a phone from Bombay Service Centre for repairing my laptop. I was called there to repair my laptop. It really pleased me so much.When I reached at Bombay Service Centre for repairing my laptop. Two things impressed me a lot. First, my arrival time was noted down. It seemed that customer’s time should not be wasted. Secondly, there was eye sighting as well as pleasing atmosphere everywhere in service centre. It is a nice idea to provide good service, to please and care of customer.Then, within no time, they understood the problem of my laptop and gave me replacement of CD Drive. During this, one person was frequently doing enquiry of customer’s problem. So I enquired about that person. I was told that he is the head of service centre.To repair my laptop, I had to travel 650 K.M. from Nanded to Bombay. But within 15 to 20 minutes my laptop was repaired in your service centre.I think Lenovo and its service both are excellent and matchless.So, I wish your Lenovo Company will be much more successful in future. |
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Mr. Rajesh Vinayakaa ( Consumer )
Visha Consultants |
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Consumer Tech Support(RT Outsourcing Services Ltd.)Dear Raviranjan,Thanks for your support. If the error still exists i will expect your support. With Thanks and Regards Rajesh VinaykyaaVisha Consultants www.vc-india.com; www.creativeseodesign.com |
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Ms. Kanchan Pal ( Home User )
Consumer |
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LenCare Segment(RT Outsourcing Services Ltd.)Many many thanks for your Service & your responce, many many thanks. |
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Mr. Vipin Agrawal ( Home User )
Consumer |
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LenCare Segment(RT Outsourcing Services Ltd.)Hi Nidhi,I really appreciate your support and help on this issue.Regards,Vipin Agarwal |
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Mr. R.C Tiwari ( Home User )
Consumer |
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Dear Madam Nidhi Vaid,I am very thankful for kind attention paid by LENOVO TEAM towards my complaint and I am happy to get replacement of damaged Adapter with new one. the case has strengthen my strong faith in LENOVO BRAND and its services. I have to purchase laptop for my 2nd Son during next year and I will buy ONLY LENOVO.Now I can strongly recommend to the others also. I specially thanks and appreciate to you for your co-operation. Thanks & Regards R C TIWARIMobile No.-9329123527 / 9329266955 |
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Mr. Pankaj Sharma ( Home User )
Consumer |
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Lencare Segment(RT Outsourcing Services Ltd)Dear AllI express my gratitude & compliments for the efforts & coordination extended to solve the problem & keeping our belief in Lenove as the Brand. Thanx a lot for everything & hope that this relation continues RegardsPankaj Sharma |
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Mr. Kamal Raajput ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd.)Hi, MY NAME IS KR RAJPUT AND ID NO:2008082600001444.YESTERDAY I TALKED WITH MR.SHIVAM GUPTA THROUGH YOUR TOLL FREE NUMBER REGARDING I HAVE SOME QUARY,SAID RESPONSE WAS VERYGOOD AND TOTALLY SATISFIED ANSWER FROM CONCERN. IN FUTURE WE KEEP LIKE THIS. THANK YOU KAMAL RAJPUT |
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Mr. Mahesh Gandhi ( Home User )
Consumer |
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Dear Anita Shahi Thanks for processing my case for extension of warranty. I was not interested for its repair. But You really manage me for the same. |
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Mr. Rajiv Goela ( Home User )
Consumer |
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Lencare Segment(RT Outsourcing Services Ltd.)Dear Ms. Anita Shahi, I appreciate the effort made by you towards a quick and a smooth resolution of my problem. I have been trying to solve the problem for more than a month now. You have been a real star. Thank you so much. Thanking you Regards Rajiv Goela |
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Mr. Chirag Shah ( Home User )
Consumer |
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Lencare Segment(RT Outsourcing Services Ltd.)HI Anita>> I have got LCD replaced today from IBM service center against the complain> an it is working fine .>> thanks for the support .>> I really appriciate the followup and the result you have got against my> complain .>> Thanks once again for the support which you had provided. |
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Mr. Shabbir Pathanwala ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd.)Att. mr.senthil, about my lenovo pc and tft i able to contect to silvertech, rajkot.as with your mail referance.they come to me in couple of days.thnaks for your honest co-opretion. thanks,-shabbir. |
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Mr. Arul Rajhan ( Home User )
Consumer |
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onsumer Tech Support(RT Outsourcing Services Ltd.)Dear Sir,I bought Levnovo Y510 laptop. I have been facing problem one afterother. With the frustration called your customer care service atDelhi. It was attended by Mr.Danish, I would like to appreciate hiswy of handling me. I want to record his positive attitude towardsattending a frustrated customer like me. Regards,T.R.Arulrajhan |
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Mr. T.ENOCK JOHNSON MANICKAM ( Home User )
Consumer |
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Consumer Tech Support (RT Outsourcing Services Ltd.)Hello sir thanks for your kind response towards me i like to thank Mr.Shiva Kumar Guptafor his response towards me and my response no is 2008081100001261.Please continue this type of customer response. |
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Mr. Hardeep Batra ( Consumer )
Cyprus Property Consultants |
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Consumer Tech Support(RT Outsourcing Services Ltd)Ref id : 2008073000000475 FANTASTIC ONLINE SERVICE PROVIDED RegardsHardeep Batra |
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Mr. peddineni naidu ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)Dear Mr.Amit Sharma, The problem faced by me today in opening the Desktop and programmes has been sorted out by following your guidlines online in a conferance call. Thank you P.B.Naidu |
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Mr. kulbhushan G ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)Dear Khushboo,I am really thankful to you for your support.Sound driver has been successfully installed.Have a nice day.Kulbhushan |
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Mr. Verinder Kumar ( Consumer )
Home User |
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Consumer Tech Support(RT Outsourcing Services Ltd)Dear Sir/Madam Yesterday on contacting 1800-113-324 for Lenovo 3000y500 series model 7761-36Q and ser MA-5ZCYE in the name of Sh Vasanthrao Sarwade, I was able to solve the problem online for os Vista Home Basic. Whosoever lady was on line listened patiently for 30 minute call and even my worry about loss of data. She guided for dos prompt restore point which otherwise I had never learnt. This is the second time I have got supprot from toll free number. The previous one was fo |
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Mr. HarGopal Singh ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)To Lenovo India i want to thank you for reparing my DVD Writer which was not working properly now i completely satisfy when you repair it and now it is working very well and i want that you provide my this service for future and satisfy me. i am very thank ful to you for all this. Thanking You, Shree HarGopal Singh. |
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Mr. ज्योतिर्&# मोहन्ता ( B. Tech. 2nd Ye )
Indian School of Mines University |
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Consumer Tech Support(RT Outsourcing Services Ltd)Dear SHIVAM GUPTA , I am very much thankful to u to recieve your cooperation .My problem that occured was A) A beep sound was coming from the subwoofer, andB) The hibernate option was missing from the start menu.And now it is resolved as per ur guidance. Again I am thanking u. |
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Mr. Vipin Shukla ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)Hello this is Vipin Shukla ( one of ur customer ) I , am truly inpressed by the guidance provided by Miss Sunanda Khosa and I, would like to thanks her a lot and would like to appreciate, the service / help provided by her to resolve the problem faced by me during logging My PC' each time... THANKS a lot ------------------ Miss Sunanda Khosa |
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Mr. Hardeep Batra ( Consultant )
Cyprus Consultants |
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CONSUMER TECH SUPPORT(RT OUTSOURCING SERVICES LTD.)Ref id : 2008073000000475 FANTASTIC ONLINE SERVICE PROVIDED BY AMIT KUMAR SHARMA |
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Mr. Renny Stephen ( SupportEngineer )
Microsenseindia |
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Consumer Tech Support(RT Outsourcing services Ltd)Thanks for your wonderful support and care |
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Mr. Souvik Banerjee ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd)This mail is to share one of my best experiences with Lenovo customer support. I had called up lenovo customer support several times for different issues but I have noticed that I have been treated very nicely by an executive named Ravinder.I am felling lucky to choose Lenovo.I appreciate your customer service also your advisors like Ravinder. It was a great experience. My good wishes for Lenovo will always be there |
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Mr. Bhanu Singh ( End User )
SAI SOFT TECHNOLOGIES |
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Consumer Tech Support(RT Outsourcing Services Ltd)Hello Divya Mam, Thanks for solving my problem. and i am satisfied with your services . Bye and have a nice day.-- Thanks & Regardsbhanu (bhupander)9811901642SAI SOFT TECHNOLOGIESNOIDA |
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Mr. Amit Saini ( Home User )
Consumer |
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Consumer Tech Support(RT Outsourcing Services Ltd.)1. I am writing this email to convey appreciation for Mr. Shivam Gupta for excellent technical support provided to me for installation of OS and drivers in my newly acquired lenovo laptop.2. I never imagined that one call to lenovo customer support cell would be so useful. Individual went beyond his usual call of duty to solve my query and when call got disconnected he took pain to call me up and solve my problem. |
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Mr. rajan malakar ( chittorgarh, )
lenovo |
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SIR, I PURCHASES LENOVO Y SERIES LAPTOP,MY LAPTOP THREE TIME COMPLAIN SAME PROBLEM,CURRENT POSSITION NOT WORK MY LAPTOP,MENE COMPLAIN KI BUT NOT REPLY,JAB EK HI PROBLEM BAR BAR HOTI HE TO MENUFECTURE PROBLEM MANI JATI HE MUJE JAWAB NAHI MILA TO MUJE JALD HI COURT ME CLEM KARNA PADEGA THANKS,9414734100 |
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Mr. Shaan Nair ( System Analyst )
Team Inertia Technologies |
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I had picked up two lenovo 3000 N100 laptops in nov 2006. The batteries of both the laps failed within the warranty period and was replaced . now withing 6-7 months of the replacements , the new batteries are showing the same symptoms . Now that the laptops are out of warrenty i understand that they cannot be replaced and I have to shell out around Rs 6,500 X 2 . i know at least 3 more people who had the same issue .Why is lenovo using such sub standard parts and spoiling its name ? |
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Mr. mayur bhayani ( )
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I had buy desktop model 5312-3AQ and apply for the 3+ warranty on 26/05/2008 and still now i had not received any responce from lenovo/channel-technology. I had also make call to the customer care for the same but they just gives me another number to call they just rounding me. Please tell me what should i have to do now.. |
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Dr. Ramesh Patel ( Consumer )
Home User |
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Consumer Technical Support(RT Outsourcing Services Ltd.)respected sir i dr ketan g patel have purchased a laptop notebook 7756 . i had a problem in starting a display for which i called lenovo support. shree shivam kumar gupta attended me efficiently and he solved my problem with 100% satisfaction on toll free no 180030700010. complain id 20080626000001300 With his like service i found lenovo support fully satisfactory |
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Dr. sameer mulla ( doctor )
goverment |
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sir i got an computer on may 2008 but within one month the processor fan and mother board is changed but still problem is their in my pc |
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Mr. Manas Kumar ( Consumer )
Home User |
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APPRECIATION FOR CONSUMER SEGMENT(RT oUTSOURCING sERVICES LTD)Dear Sir/Madam Thanks to Lenovo Technical Support Center to provide me a way to get the appropriate drivers for my computer. Now my system is working properly with its full features. Your service response is so good as your products. I wish all the best to LENOVO and its representatives.. With well wishes Mr. Manas Kumar |
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Mr. B. R Gupta ( Consumer )
ATLAS Material Testing Technology (India) Ltd. |
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APPRECIATION FOR CONSUMER SEGMENT(RT OUTSOURCING sERVICES LTD)It gives me immense pleasure in giving this letter of appreciation to Ms. Sunanda Khosa for her excellent online support to solve my problem of my laptop model G400 seriesThe team work of your organization with positive approach is praiseworthy & Hoping that your team keeps on in extending their support to Lenovo customers and continue their work with same Excellency in all their future. kind co-operationBest Regards |
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Mr. Ajit Pal Singh ( )
Teradata India Pvt Ltd. |
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I have lenovo laptop.From past 3 months i am having a problem with its sound.It's sound is coming very Low and when I play a song and parallel a game like solitaire or any other song ,It's sound crack.Neither song play properly nor game.I have visited service center 6 times but the problem is still their.Now i want to replace my laptop as early as possible.Please look into this metter.This time i will not give my laptop for repair because they have vested so much of my time.Thanks in Advance. |
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Mr. Varun Kumar ( Student )
Student |
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Dear Mr. Sudeep,We want you to know that we are very pleased with the quality of Service your Company provided. We sincerely appreciate your Responsiveness and the Way you got it repaired. We will recommend Your company to others because of our satisfaction with your Services. We have been using it for one week, it doesn’t have any Problem anymore.We look forward for the same services in future.Thanks once again for your time and attention.RegardsVarun Kumar |
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Mr. Sunil Dhawan Dhawan ( personal )
Personal |
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The images on the laptop were coming blurred. And as per your suggestion, i swtiched on the 'net booster' ON and also downloaded another netbooster from Net. NOW THERE is no such problem. Thnaks for your help. Appreciate your immedate resolution. |
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Mr. DESHA SPOORTHY SPOORTHY ( personal )
Personal |
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I solved the problem by downloading the patches for control center for the problem caused, for which I sent a request.Thankyou for your reply. I am using free version of the product. So I have given the required details below. |
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Mr. ARUN MAHAJAN MAHAJAN ( personal )
Personal |
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Thanks a lot to everybody out there who helped me register my extended warranty service pack and a special thanks to Nomita for her prompt responses through out the process. |
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Mr. Ramya Mary John John ( personal )
Personal |
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Thankx a lot for your timely help and support . |
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Mr. Ramajagan.S jagan ( personal )
Personal |
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Dear Mr.Vinoth,Thanks for having got me in touch with Mr.Andrew.I got my laptop replaced .The credit "goes to you" |
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Mr. Sreekumar kumar ( C.A )
Tata Refractories Ltd |
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Thanks for your quick response. In this regard, I would appreciate for the action taken |
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Mr. PANKAJ KUMAR KUMAR ( personal )
Personal |
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Day before yeasterday with your advice I am able to solve the problem of my computer. From very begining when I have purchased my computer 8171KQU on 20.05.05 with your cooperation I am able to get solution of every problem of my computer till date. due to this I am very much happy with after sellsupport of IBM. NOW, I am interested for extention of warrenty. Please advice me in this regard. convey my best regards and thanks to Mr. PETER for his help also. |
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Mr. Viren K Kapoor Kapoor ( Manager )
American Express Service Center - India |
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Thanks a ton for your prompt help in this matter. I would really appreciate the service |
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Mr. ashfaq ahmed ( personal )
Personal |
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Thanks for the prompt support, will do the needful as adviced.. |
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Mr. Hetal RAwal RAwal ( personal )
Personal |
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This mail is with regards to the telephonic help given by Mr.Muthu Kumar for my IBM laptop.His assisstance was quite overwhelming at the time of need where i could have lost all my data |
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Mr. Anand V Sankaran ( Advisor )
Tata Consultancy services |
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thanks for the suggestion, it worked,i installed video and audio drivers from the lenovo site and installed on my system |
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Mr. Nikhildas das ( personal )
Personal |
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My laptop has repaired.Thank you sir. |
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Mr. Pankaj Kakkar Kakkar ( owner )
Design Mechanics |
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The battery got replaced today afternoon,Thanks a lot for all your efforts and support. |
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Mr. Jayesh Darji ( na )
Electropower Engineers & Consultants |
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To,Lenovo Sub::feedback for Shivam Gupta dear sir we are fully satisfied your telephonic service,i m very happy to know your customer service is so good and admirable. thanking you shivamby jayesh |
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Mr. SN Krishnan ( na )
Home User |
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Dear sir,I have a lenovo laptop.I had two problems with this1- System hanging while using Skpye software.2. System hanging when the broad band internet modem is hanging.I had contacted Ms Divya Khurana of your service centre. She had given a very good service & she had guided me to recitify the problem in a very systematic maner. I am in the process of following her suggestion & getting the system rectified.I appreciate the service rendered by her.Thanking you,SN Krishnan |
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Mr. Amit Garg ( na )
Home User |
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Ref No. 2008031100000443We are very thankful to Lenovo's Mr. Gayandra, who solved my virus problem. Thanking you,RegardsAmit Garg |
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Mr. Ashok Kumar Nath ( Asst.Commandant )
Indian Army |
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Dear Sir,I undementioned named would like to place on your record that i have received excellent service on 22/1 & 23/1/08 from your phone service cell and I opoine that Mr. Amit Rana (service provider) is golden asset of Lenovo sr. centre. My lap top M/no 7761 4AQ and Sl.No. MA-5NG1V.I hope this type of service provider should be kept in good position for the customer .Thanking you,A K NATH.Asst.Commandant.131 Bn.CRPF,Bihar. |
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Mr. Sujoy Chakraborty ( na )
Home User |
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ToGyanendra,Respected Sir, Sub: I am satisfied from this custom care officer(Gyanendra) Ref: 2008031700000629.I am satisfied from the Executive . Hope I will get more support in future.Thanking you.Yours faithfully,Sujoy Chakraborty |
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Mr. Motiniva Nayak ( na )
Home User |
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Dear Sir, The internet explorer and web camera were stop working in my Lenovo Laptop,54Q,S.NO-1s775754qma8a0t8,I got excellent e-service from Mr Gyanendra,200840300000498.Now all problems are being resolved.Thank You. |
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Mr. Shravan Shravan ( Manager )
RENEW Information Systems |
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Hi Team, This mail is to appreciate the work of Ankith Agarwal: for helping me out with the problem that I was facing, with regard to the wireless in my laptop. That was a great job and the speed of action with the customer service of Lenovo is highly commendable. Thanks and Kind Regards, ShravanManager - Business D & ORENEW Information Systems(An Initiative of ThoughtFocus Information Technologies) |
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Ms. Lata Raj ( na )
Home User |
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Sir, I want to thank Mr.Gyanendra for helping me in servicing the problem I had today. I called as there was a problem with my new laptop which I purchased one month back, initially I was told to bring my laptop to Nehru place office as there might be a hardware problem and I got scared that there might be a major problem. Then I called again and Gyanendra came on line and help me sought out my problem on line. He saved my time and solved my problemRef- 2008040500000059.Thanks Gyanendra. |
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Mr. Neeraj Nehra ( na )
Home User |
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Dear AbhijeetThis is in ref. to my complaint ref. no.: 2008033100000615 for bluetooth not working. I am very much thankfull to you. I am appreciating your response to the problem & way to resolve the issue which was pending from last July'07 ( Start of my purchase date). Your kind of knowledge & efforts helps me came out of this problem very easily. I am very thankfull to you. Hope this kind of services will help Lenovo to achieve no. 1 customer satisfaction level in Laptops also.regards |
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Mr. Amrendra Kumar ( na )
Home User |
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Mr. Gyanendra Kumar Mishra I am much satisfied with your service that you have Co-opreated me about reinstall the windows XP in my computer . Thanking you |
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Mr. Vijay Kumar ( na )
Home User |
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toname: gyanendraRef-No-2008041700000402we thank you for your teliphonic support given to enhance the speed and opretion of our pc .your support was very good thank you .vijayakumar/g. madesh. |
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Mr. Jayesh Darji ( na )
Electropower Engineers and Consultants |
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dear sir Gyanendrakumar Ref No:2008041800000517 today i m facing problem for my laptop and its so eazily helpfull from yor service department to attanding mr Gyanendrakumar, thanking you jayesh darji |
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Mr. Bimal Venugopal Thankamma ( na )
Home User |
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Hi Customer Care, I am happy to get my problem resolved effectively. I rate the conversation with Mr. Ankur Aggarwal (Customer Care Executive) as Excellent. He has a high degree of Attitude, Patience and Simplicity. The service was quick, simple and very informative. Thanks a lot Mr. Ankur for the service and patient listening to the query. Regards,Bimal V T |
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Ms. Achal Chawla ( na )
Home User |
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Dear Khushboo, Thanks a million. It was really foolish on my part, I must have by mistake pressed Fn+Shift+Esc in lieu of Ctrl+Shift+Esc. I was so worried for the last 2 weeks as I thought the camera has stopped working. I really appreciate your prompt response and perfect answer to my query.Thank you once again. Kind regards,Achal |
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Ms. Shilpa Suresh ( na )
Home User |
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There was an agent by the name Senthil and Gyanendra who were Subject Matter Experts.I did not have to explain the whole issue in detail, i just informed them in brief about the issue i was facing .They not only assisted me to re-install the software but was online through the entire process which was very time consuming.They did not rush me through the process and also assisted me in downloading drivers by providing me the relevant link and installing them in my system to access the net. |
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Mr. Rakesh Jha ( na )
Home User |
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Re: 2008052600000351I am so thankful to ankur and sanjhi for there co-operation.They are really giving a care service. |
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Mr. Samiran Mitra ( na )
Home User |
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Kind attn: DivyaHello Divya,Would like to take this opportunity to express my satisfaction and appreciation for the responsive support provided by you. I really appreciate your ability to listen to the customer's problem and provide immediate response.I wish you the best of success in your careerRegardsSamiran Mitra |
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Ms. Kanchan Kumar ( na )
Home User |
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Dear Sir I am lenovo laptop S.No:MA7Z2Y8 and M.NO:77614CQ and having problem regarding restart.Ms yasih enterain me and short out the problem.I am very much stasified with your service. Kanchan.Kumar(Jamshedpur) |
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Mr. Rajiv Bajaj ( na )
Home User |
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To whom ever it may concern.this is in regards to my call at the customer care,and my dealing with your customer care executive Mr Rehan Akhtar.it was very pleasure talking to ur executive and dealing with him ragarding my lenovo laptop y510. i never thought a company may provide such a brilliant facility for ther valued customers. the executive i dealt with was superbly brilliant at his work and very coperative to me. i m very thankful to you for rendering me such service. |
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Mr. Sasidhar S ( na )
Home User |
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Hi lenovo supporting services, this is sasidhar.s from Visakhapatnam (AP) presently in mumbai. yesterday i got a problem which is something like corruption in windows operating system (vista) and due to that i was unable to login into my laptop.so i called your customer care and one madam named SHYASHI helped me out to solve my laptop problem very patiently and our conversation took around 30 minutes.Finally that issue was resolved successfully. I want to thank SHYASHI especially for her patiency and for her valuable suggessions..thanks once again to your services and SHYASHI ,we expect these kind of services every time we got the problems....have a nice day... |
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Mr. Kannan NP ( na )
Home User |
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Hi Rohit/Team, I really heartly appreciate you for the patience and help in resolving the issue with my wireless router in my laptop yesterday. I am happy with your remote service to resolve such simple issues. Today’s customer expectations would unfortunately or fortunately become your SLA next time. Keep up the good work. Keep the customers delighted. Thanks and Regards, Kannan NP12/1A, Thimmaiah GardenMounaguru Mutt RoadCox TownBangalore, Karnataka |
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Mr. Gaurav H Pendkalkar ( M )
Dell INC |
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Hello Mr. Aditya I really appreciate you taking time out of your busy schedule and resolving my issue, I am highly Obliged with the response from your side, and my next machine will definately going to be a Lenovo - IBM Thanks & Regards Gaurav H Pendkalkar |
